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Oracle 1Z0-1064 Preparation

Exam Name: Oracle Engagement Cloud 2019 Implementations Essentials

76 Total Questions
Nov 26, 2019 updated
  • Exam Code: 1Z0-1064
  • Certification Provider: Oracle
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76 Total Question Nov 26, 2019 Updated
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Oracle 1Z0-1064 Exam Major Topics

  • Describe Entitlement Concepts (Coverage, Milestones)/ Describe The Engagement Cloud Security Model
  • Describe DCS Architecture Components (Themes, Templates, Pages)/ Deploy An Initial DCS Application
  • Describe DCS Enablement Activities (Profiles, Roles, Authentication)/ Enable Engagement Cloud Features
  • Describe DCS Components (Products, Contact, KM, SR Creator, Admin)/ Customize A DCS Application
  • Digital Customer Service (DCS)/ Use Functional Setup Manager (FSM)/ Set Up SR Creation And Handling
  • Explain Engagement Cloud Integration Architecture And Mechanisms/ Describe CTI Integration Architecture
  • Use Tools Used To Configure And Customize Engagement Cloud/ Advanced Configuration, Integration And Analytics
  • Implement An SR Assignment Mapping/ Describe Common SR Processing Activities
  • Configure A Service Request Category/ Identify KM Enablement Activities
  • Perform Email Set Up A-Ctivities (Inbound Setup, Outbound Setup, Templates)/ Configure CTI Notifications
  • Identify Mechanisms Of Engagement Cloud Customization/ Configure A Service Catalog
  • Configure Agent Notifications/ Omnichannel Communications/ Identify Common SR Searches

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