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Oracle 1z0-993 Exam Preparation

Exam Name: Oracle Engagement Cloud 2018 Implementations Essentials

76 Total Questions
Sep 13, 2019 updated
  • Exam Code: 1z0-993
  • Certification Provider: Oracle
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76 Total Question Sep 13, 2019 Updated
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Oracle Engagement Cloud 2018 Implementations Essentials Exam Details
Technology Oracle Cloud
Audience Oracle Certified Expert
Related Certification(s) Oracle Cloud , Oracle SaaS - CX Certifications

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Oracle 1z0-993 Exam Major Topics

  • Enable Engagement Cloud Features/ Identify Mechanisms of Engagement Cloud Customization
  • Use Tools Used to Configure and Customize Engagement Cloud/ Explain Engagement Cloud Integration Architecture and Mechanisms
  • Perform File-Based Import and Export/ Describe Analytics Concepts (infolets, subject areas, queries)
  • Modify an Analytics Report/ Describe the Engagement Cloud Security Model/ Use Functional Setup Manager (FSM)
  • Describe Entitlement Concepts (coverage, milestones)/ Manage Milestones/ Set Up Standard Coverage, Default Coverage
  • Describe DCS Architecture Components (themes, templates, pages), Enablement Activities (profiles, roles, authentication), Components (products, contact, KM, SR creator, admin)
  • Set Up Hotkeys, SmartText, SR Audit/ Set Up SR Creation and Handling/ Configure a Service Request Category/ Describe Common SR Processing Activities
  • Identify Common SR Searches/ Configure a Service Catalog/ Implement an SR Assignment Mapping/ Identify KM Enablement Activities (products/categories, security, features)
  • Perform Email Set Up Activities (inbound setup, outbound setup, templates)/ Describe CTI Integration Architecture/ Configure CTI Notifications, Media Toolbar
  • Use Tools Used to Configure and Customize Engagement Cloud/ Explain Engagement Cloud Integration Architecture and Mechanisms
  • Describe Analytics Concepts (infolets, subject areas, queries)/ Perform File-Based Import and Export/ Modify an Analytics Report

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