Salesforce CRT-261 Preparation

Exam Name: Certification Preparation for Service Cloud Consultant

253 Total Questions
May 25, 2020 updated
  • Exam Code: CRT-261
  • Certification Provider: Salesforce

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253 Total Question May 25, 2020 Updated
Questions & Answers (PDF)
253 Total Question May 25, 2020 Updated


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What are the expected Topics in actual Salesforce CRT-261 Exam?

Answer: Following topics are likely to be tested in real Salesforce CRT-261 Exam. Our Salesforce CRT-261 exam preparpartion materials covers these and other topics as described by Salesforce CRT-261 exam syllabus.

  • Explain the considerations for data migration and data quality/ Explain the factors that influence key contact center metrics, KPIs, and business challenges
  • Explain the use cases and benefits for different interaction channels/ Identify the benefits of a knowledge base
  • Compare and contrast the different types of contact centers and their business drivers (Help Desk, Product support, Telesales, Service, Field service/depot repair, B2C, B2B, etc.)
  • Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, and document)
  • Given a scenario, determine appropriate contact center licensing and deployment strategies
  • Given a scenario, analyze customer requirements to determine an appropriate solution design considering capabilities, limitations, and design trade-offs
  • Distinguish the key components that contribute to performance optimization within a design
  • Given a scenario, understand the use cases and benefits for implementing CTI, Communities, and Field Service Lightning
  • Explain the knowledge article lifecycle including creation, publishing, consumption, and feedback
  • Given business process requirements, determine the appropriate approach to manage Knowledge adoption and maintenance
  • Given a set of requirements, determine how to configure data categories, article types, articles, and publishing workflow
  • Understand the key factors to consider when implementing a Knowledge data migration strategy
  • Given a scenario, describe the considerations when migrating from Knowledge to Lightning Knowledge
  • Describe the use cases and functionality for each interaction channel (communities, mobile, phone, email, web, chat, SOS/video channel, and social media.)
  • Given business process requirements, determine the appropriate approach to case submission/ Explain the use cases and considerations for common Service Cloud Integrations
  • Explain the design considerations (user interface, user profiles, objects to expose, sharing model, reporting, etc.) and best practices when configuring an interaction channel solution (mobile, phone, email, web, chat, or social media). Given a set of requirements, design a case management solution from case creation to closure including case assignment, case escalation, case resolution, and case disposition. Describe the relationships between cases and other areas such as assets, entitlements, work orders, Communities, Live Agent, and Knowledge. Given a set of KPIs, determine the appropriate case management solution/ Identify use cases and capabilities of Social Customer Service
  • Explain the capabilities, use cases, and how to configure the service entitlements and milestones in Salesforce. Explain the use cases, capabilities, and limitations of Flow important to case management. Explain the use cases, capabilities, and limitations of Service Cloud automation (Flow, process builder, quick actions, macros, quick text). Given a set of desired metrics, determine the appropriate reporting solution, taking into account data sources, data volume, and various contact center technologies (ACD, IVR, PBX, etc.). Given a scenario, evaluate the considerations when designing reports and dashboards to serve different stakeholders (agents, supervisors, managers, executives). Given a scenario, identify the appropriate Service Console features to meet the business need
  • Explain how different Service Console features work together to deliver business value
  • Given a set of business requirements, describe how a feature should be implemented

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Answer: It takes too much time to prepare Salesforce CRT-261 from the material recommended or provided by Salesforce or third parties. But is it enough? No. Because the uncertainty about the actual Salesforce CRT-261 exam questions and environment can put your efforts at risk. You can save this frustration and loss of time and exam fees, by using ExamsTrainer Salesforce CRT-261 exam preparation material. ExamsTrainer provides the verified Salesforce CRT-261 practice questions which will help you in your Salesforce CRT-261 preparation. CRT-261 exam questions and answers we provide are written by the reliable Salesforce CRT-261 professionals. Furthermore, a support team is always available to help in case if you find any trouble using our Cisco Certified Network Associate exam.

What are the salient features of ExamsTrainer Salesforce CRT-261 Exam Material?

Answer: ExamsTrainer offers CRT-261 prep material in two different formats PDF & Desktop software. ExamsTrainer knows that your time is precious, and the attempts of these certifications cost a high amount of money which creats anxiety. ExamsTrainer Professional Team has compiled these Salesforce CRT-261 practice exams very carefully after reviewing the past exams.
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  • Salesforce CRT-261 Exam PDF
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PDF Format:We present v exam question in PDF Format designed by the professionals in ExamsTrainer. The PDF format that we designed can be used for all the OS & Device types to help you prepare wherever you are. ExamsTrainer guarantees if you prepare from our CRT-261 exam you will succeed in your first attempt.
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Failure in the Salesforce Service Cloud Consultant CRT-261 can devastate your career. This certification is significant to recognize your skills. You need a useful plan to prepare the Salesforce CRT-261 exam of this distinguished certification. ExamsTrainer offers a smart way which guides you along the way to get excellent marks in this exam. ExamsTrainer is the best platform where you can get reliable, update and valid Salesforce CRT-261 exam preparation material. For your smooth preparation, ExamsTrainer offers Salesforce CRT-261 exam preparation material in two easy to use formats; PDF format and Practice Exam Software. You can embrace success in this exam with excellent marks by using ExamsTrainer exam preparation material.

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