IBM P9560-043 Preparation

Exam Name: IBM Business Partner SaaS Support Mastery Test v1

48 Total Questions
Oct 9, 2019 updated
  • Exam Code: P9560-043
  • Certification Provider: IBM
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48 Total Question Oct 9, 2019 Updated
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IBM Business Partner SaaS Support Mastery Test v1 P9560-043 Exam Details
Technology IBM Analytics, IBM Cloud
Audience IBM DevOps Architecture
Related Certification(s) IBM Mastery Certification
IBM P9560-043 Exam Information
Certification Technologies Sales Management, Sales Services
Audience Real Estate Agent, Real Estate Assistant, Real Estate Sales Agent
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IBM P9560-043 Exam Major Topics

  • Overview of Dealing with Problems/ Overview of Support through the SaaS Support Portal
  • Where to go for Level 2 Support/ SaaS Support Portal
  • Overview of Support through the SaaS Support Portal
  • SaaS Support Portal Knowledgebase/ SaaS Support Portal Severity Levels/ SaaS Support Portal Escalation Process
  • Software Support Portal/ Software Support Portal Knowledgebase/ Software Support Portal Severity Levels
  • Overview of Support through the Software Support Portal/ Objective of IBM Support
  • Software Support Portal Escalation Process
  • Support Roles and Responsibilities/ End User Responsibilities
  • Level 1 Support: Business Partner Responsibilities/ Level 2 Support: IBM Responsibilities

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