Payment Refund Procedure:
Our "payment refund procedure" is quite simple and we will require following information from you:
- Send us a scanned copy of "enrollment slip" in certification exam i.e. we need to know that when you registered for the exam.
- Send us a scanned copy of your Result/Score Report.
- Order number of product purchased from us.
- Name and Payment method
- For refunds, our email: sales@ExamsTrainer.com
Payment Refund Policy:
In order to save ourselves from scammers and continue this Money Back Guarantee for loyal customers, we do want to make sure that:
- Candidate prepared for the examination and spent at least 7 days studying our materials.
- The Candidate didn't skip the examination due to personal problems.
- You have purchased the product from us within the last 90 days.
- Guarantee does not apply to "non-proctored" exams i.e. exams available online without a proctor.
- Our Guarantee Policy is not applicable to Adobe, SAP, Salesforce HPE and SSCP exams.
- Retired exam. (For customers who use our current product to attend the exam which is already retired.)
- After 30 Days from the date of purchase, you can not claim a guarantee
- The refund option is not valid for Bundles / Packages and Pre-order Exams, Guarantee can not be claimed on such purchases.
- For the above cases and some others which do not appear but are involved with the guarantee policy, we reserve All Rights for the explanation regarding Claims