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Microsoft MB-230 Exam Preparation

Exam Name: Microsoft Dynamics 365 for Customer Service

63 Total Questions
Aug 2, 2019 updated
  • Exam Code: MB-230
  • Certification Provider: Microsoft
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63 Total Question Aug 2, 2019 Updated
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Microsoft Dynamics 365 for Customer Service Exam Details
Technology 365, Microsoft Dynamics 365
Audience Microsoft Dynamics AX Technician
Related Certification(s) Microsoft Dynamics 365, Microsoft D365 Functional Consultant Customer Service Certifications

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Microsoft MB-230 Exam Major Topics

  • Describe Process of Record Creation and Update Rules
  • configure Queues, Holiday Schedule, Holiday Schedule, Customer Service Schedule
  • Configure User Work Hours, Categories and Subjects, Customer Service Security Roles, Goal Management Components
  • Configure Processes, Custom Business Process Flows
  • Implement Business Process Flows from Microsoft AppSource
  • Create and Configure Customer Service Visualizations Configure Customer Service Content Pack for Power BI, Customer Service Dashboards
  • Design and Create Customer Service Charts/ Execute and Analyze Customer Service Reports

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