Microsoft MB-230 Exam Preparation

Exam Name: Microsoft Dynamics 365 for Customer Service

63 Total Questions
Aug 2, 2019 updated
  • Exam Code: MB-230
  • Certification Provider: Microsoft

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Practice Test
63 Total Question Aug 2, 2019 Updated
Questions & Answers (PDF)
63 Total Question Aug 2, 2019 Updated
Microsoft Dynamics 365 for Customer Service Exam Details
Technology 365, Microsoft Dynamics 365
Audience Microsoft Dynamics AX Technician
Related Certification(s) Microsoft Dynamics 365, Microsoft D365 Functional Consultant Customer Service Certifications


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Microsoft MB-230 Exam Major Topics

  • Describe Process of Record Creation and Update Rules
  • configure Queues, Holiday Schedule, Holiday Schedule, Customer Service Schedule
  • Configure User Work Hours, Categories and Subjects, Customer Service Security Roles, Goal Management Components
  • Configure Processes, Custom Business Process Flows
  • Implement Business Process Flows from Microsoft AppSource
  • Create and Configure Customer Service Visualizations Configure Customer Service Content Pack for Power BI, Customer Service Dashboards
  • Design and Create Customer Service Charts/ Execute and Analyze Customer Service Reports

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