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PeopleCert ITIL-SOA Exam Preparation

Exam Name: ITIL Service Offerings and Agreements

14 Total Questions
Sep 8, 2019 updated
  • Exam Code: ITIL-SOA
  • Certification Provider: PeopleCert
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14 Total Question Sep 8, 2019 Updated
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14 Total Question Sep 8, 2019 Updated
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PeopleCert ITIL Service Offerings and Agreements Exam Details
Related Certification(s) PeopleCert ITIL Certification
Additional PeopleCert ITIL-SOA Exam Information
Certification Track IT Governance and Service Management
Certification Technologies IT Governance, Service Management
Certification Level Management

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PeopleCert ITIL-SOA Exam Major Topics

  • How The SOA Processes Rely On A Good Understanding Of Return On Investment (ROI)
  • Service Portfolio Management, Which Provides Documentation For Services And Prospective Services In Business Terms
  • Supplier Management, Which Ensures All Partners And Suppliers Are Managed In The Appropriate Way And Includes Contract Management
  • How The SOA Processes Rely On A Good Business Case/ Overview Of SOA Processes And Basic Principles
  • The Value To The Business Of SOA Activities/ Technology And Implementation Considerations/ SOA Roles And Responsibilities
  • Service Level Management, Which Sets Up A Service Level Agreement (SLA) Structure And Ensures That All Slas Have An Underpinning Support Structure In Place
  • Demand Management, Which Identifies Patterns Of Business Activity To Enable The Appropriate Strategy To Be Implemented
  • Financial Management For IT Services, Which Includes Ensuring Understanding Of The Service Value And The Management Of All Financial Considerations
  • Service Catalogue Management, Which Is Concerned With The Production And Documentation Of The Service Catalogue From A Business And A Technical Viewpoint
  • Challenges, Critical Success Factors And Risks

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