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PeopleCert ITILSC-OSA Exam Preparation

Exam Name: ITIL Service Capability Operational Support and Analysis

26 Total Questions
Sep 14, 2019 updated
  • Exam Code: ITILSC-OSA
  • Certification Provider: PeopleCert
$100

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26 Total Question Sep 14, 2019 Updated
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26 Total Question Sep 14, 2019 Updated
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PeopleCert ITIL Service Capability Operational Support and Analysis Exam Details
Related Certification(s) PeopleCert ITIL Certification
Additional PeopleCert ITILSC-OSA Exam Information
Certification Track IT Governance and Service Management
Certification Technologies IT Governance, Service Management
Certification Level Management

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PeopleCert ITILSC-OSA Exam Major Topics

  • Full Understanding Of Operational Support And Analysis (OSA) Terms And Core Concepts
  • The Value To The Business Of OSA Activities/ The Lifecycle Within The OSA Context/ Optimizing Service Operation Performance
  • Interpretation And Analysis Of Event Management Principles/ Activities And Operation Including Its Organizational Structure
  • The Event Management Process Inclusive Of Its Design Strategy/ The Benefits And Business Value That Can Be Gained From Event Management
  • Interpretation And Analysis Of Incident Management Principles/ Activities And Operation Including Its Organizational Structure
  • Techniques And Relationships And The Application Of Them To The Support And Operation Of Effective Service Solutions
  • The Incident Management Process Inclusive Of Its Components/ Interpretation And Analysis Of Request Fulfilment Principles
  • Activities And Operation Including Its Organizational Structure/ Interpretation And Analysis Of Problem Management Principles
  • Techniques And Relationships And The Application Of Them To The Support And Operation Of Effective Service Solutions
  • Activities And Operation Including Its Organizational Structure/ Interpretation And Analysis Of Access Management Principles
  • Activities And Operation Including Its Organizational Structure/ Interpretation And Analysis Of Service Desk Principles
  • The Service Desk Validation Components And Activities/ The Complete End-To-End Process Flow For The Service Desk Function Inclusive Of Design Strategy
  • Interpretation And Analysis Of OSA Principles/ Inclusive Of Design Strategy, Objectives, Components,Activities
  • Roles And Operation Including Its Organizational Structure/ Activities And Operation, As Well As Any Interfaces With Other Processes Or Lifecycle Phases

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