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Microsoft MB2-714 Exam Preparation

Exam Name: Microsoft Dynamics CRM 2016 Customer Service

90 Total Questions
Mar 10, 2019 updated
  • Exam Code: MB2-714
  • Certification Provider: Microsoft
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90 Total Question Mar 10, 2019 Updated
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Microsoft Dynamics CRM 2016 Customer Service Exam Details
Technology Microsoft Dynamics CRM
Audience Information Workers
Related Certification(s) Microsoft Certified Professional MCP, Microsoft Dynamics CRM Certifications
Additional Microsoft MB2-714 Exam Information
Certification Technologies Microsoft Azure, Microsoft Visual Studio, SQL R services, SQL Server 2012/2014, Windows
Audience Microsoft Exchange Server Administrator, Network Administrator, System Administrator Manager

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Microsoft MB2-714 Exam Major Topics

Manage cases and the knowledge base

Manage queues

entitlements

and service level agreements (SLAs)

Manage service scheduling

interactive service hub

and the unified help desk

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