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Microsoft MB2-714 Exam Preparation

Exam Name: Microsoft Dynamics CRM 2016 Customer Service

90 Total Questions
Jun 5, 2019 updated
  • Exam Code: MB2-714
  • Certification Provider: Microsoft
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90 Total Question Jun 5, 2019 Updated
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Microsoft Dynamics CRM 2016 Customer Service Exam Details
Technology Microsoft Dynamics CRM
Audience Information Workers
Related Certification(s) Microsoft Dynamics CRM Certification
Additional Microsoft MB2-714 Exam Information
Certification Technologies Microsoft Dynamics CRM

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Microsoft MB2-714 Exam Major Topics

  • Manage cases and the knowledge base Manage queues
  • entitlements
  • and service level agreements (SLAs) Manage service scheduling
  • interactive service hub
  • and the unified help desk

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